|
|
List Price: $28.00 Amazon.com's Price: $18.48 You Save: $9.52 (34%)Prices subject to change. Availability: Usually ships in 24 hours
This item ships for FREE with Super Saver Shipping.
Binding: PaperbackDewey Decimal Number: 362.1068 EAN: 9780974998602 Edition: 1 ISBN: 0974998605 Label: Fire Starter Publishing Manufacturer: Fire Starter Publishing Number Of Items: 1 Number Of Pages: 280 Publication Date: 2004-03 Publisher: Fire Starter Publishing Studio: Fire Starter Publishing Editorial Review: Book Description: A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership." Average Rating:
 Rating: - Let Your Flame Burn Bright"For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished their flame of passion to help others. Join Quint Studer and thousands of Fire Starters nationwide on an awe-inspiring journey of purpose, worthwhile work, and making a difference. Hear Quint's personal story and learn how you can apply specific prescriptive tools and practices to create and sustain a worldclass organization... a great place ... Read More Rating: - Practical and Cross Industry ApplicationWhether one is in healthcare or a non related industry, this book provides superb solutions to providing excellent customer care. As a certified brand strategist, I greatly appreciate Mr. Studer's articulation that one must, and can, hardwire the processes in order to achieve true and perpetual customer service. And he points it out so very well - if one first focuses on superb employee relations, then one will achieve a high level of customer relations. It is my observation ... Read More Rating: - How to make a difference!!If you are looking for a way to make a difference in your organization from a leadership perspective,(or even on a personal level) you must read this book. Rather than focusing on the negatives, it focuses on the positives of creating excellence-for the patient, the staff, the physicians and all who come in contact with the organization. It is well worth the read!! Rating: - A Do-It-Yourself Manual to LeadershipLeadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear? While Quint Studer focuses on what he know ... Read More Rating: - in anticipationI just re-read this book in anticipation of Quint's new book, Results that Last (I think it's due out in October). The practical recommendations for healthcare leaders found in this book just make sense for leaders in any industry. I am really looking forward to seeing how he builds on these ideas in a book that is aimed at business in general. |
