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Binding: HardcoverDewey Decimal Number: 658.562 EAN: 9780071418218 Edition: 1 ISBN: 0071418210 Label: McGraw-Hill Manufacturer: McGraw-Hill Number Of Items: 1 Number Of Pages: 300 Publication Date: June 27, 2003 Publisher: McGraw-Hill Studio: McGraw-Hill Editorial Review: Product Description: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
Average Rating:
 Rating:  - A Confusing "Knock-Off"I liked the author's earlier "Lean Sig Sigma," developed for manufacturing applications. "Lean Six Sigma for Service," however, adds nothing for those seeking clearer guidance in improving service processes. For example, the material on Stanford Hospital very briefly covers an application, without detailing some of the essentials to getting key physician involvement and support; worse yet, the benefits and costs of the effort were not included. Thus, a reader would be unlikely to achieve substantive ... Read More Rating: - Helpful to Anyone Seeking Ideas to Improve Their Work FlowsTargeted at upper management levels in non-manufacturing organizations, this book is nonetheless useful reading for anyone, at any level, who is concerned their work or process flows could use improvement to be more competitive or increase margins. Drawing on the same basics the author explored in his earlier work, "Lean Six Sigma", George takes on the additional hurdles posed by non-manufacturing groups, where what to measure in a service process in order to improve ... Read More Rating: - A 'not for dummies' productThe book applies various Six Sigma methods and instruments to a services environment, placing an emphasis on services being a "people's business". However, the book relies that the reader has some basic Six Sigma knowledge, since the Six Sigma method is not explained by the author from the beginning, but rather apllied to a particular environment. I would recommend it for those people who believe that services are completely different from the manufacturing and "what works there doesn't ... Read More Rating:  - Very good book!For someone who is looking for how to improve the service quality, this is the right book! Rating:  - More exposition of author expertise than examples of applicationsLean Six Sigma for Service is a topic of increasing importance and economic and competitive factors require us all to make a difference rather than just doing more with less. That distinction is at the heart of Michael George's book and central to his idea of putting both Lean and Six Sigma practices together. This is a good introductory text for understanding both techniques and how they can work together. Lean Six Sigma for Service has been out since 2003 so this is not the first review but in ... Read More |
