|
|
List Price: $16.95 Amazon.com's Price: $10.67 You Save: $6.28 (37%)Prices subject to change. Availability: Usually ships in 24 hours
This item ships for FREE with Super Saver Shipping.
Binding: PaperbackDewey Decimal Number: 153.6 EAN: 9780071401944 Edition: 1 ISBN: 0071401946 Label: McGraw-Hill Manufacturer: McGraw-Hill Number Of Items: 1 Number Of Pages: 256 Publication Date: June 18, 2002 Publisher: McGraw-Hill Studio: McGraw-Hill Accessories:
Editorial Review: Product Description: Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. Average Rating:
 Rating:  - Great advice...used in professional presentations in chicago!My boss at the University of Illinois at Chicago recommended this book, and I'm really glad I took her advice and bought myself a copy, which I'm reading now. So far, great advice. Wish I would have read it for some "crucial conversations" I had just two weeks ago. Better late than never. This book is used as the backbone for several professional presentations here in Chicago. Rating: - Everyone should read this book!!I bought several books to help me with a challenging situation. This was by far the most helpful. And reading it has made me look at many other relationships and difficulties in a new light. An unexpected result of this book, was that I could see clearly mistakes that I had made myself. It made me take responsibility for my half of past conflicts. I thought this book would teach me how to win an argument, instead....I learned how to forgive---others and myself. I only wish ... Read More Rating:  - somewhat helpfulThis book is heavy on the "Why" a crucial conversation should take place but does not go into enough detail on "How" to actually conduct a crucial conversation. After reading the excerpt, I was excited to order the book but part way through it, I felt like I wasn't getting the info I needed. Rating:  - Back to BasicsI decided to use this book for my administrative staff. We are a small nursing home with 10 managers. We all were having difficulty dealing with the day to day stressors. This book has taught us how to have effective conversations with our staff and make better decisions. I recommend it as a basic tool to get the thought processes going to improve communication Rating: - For when things get crucialWe all face situations in life where things are tense and saying the right things is critical. This is what the authors call a "crucial conversation," as opposed to a casual discussion. Crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her own policies, critiquing a colleague's work, or talking to a team member who isn't keeping commitments, keeping the conversation productive ... Read More |
